Warranty, Returns, and Shipping

Is there a warranty on the Steadyrack?

Yes – the warranty lasts for a period of five years effective from the purchasing date. Please read our warranty page on our website for full information.

Can I cancel my order?

Once an order has been processed, it cannot be cancelled and the item must instead be returned to Steadyrack in accordance with the returns policy. Buyer may not suspend orders placed with Seller, except with Seller’s prior written consent and then o

What is your return policy?

We work hard to ensure that Steadyrack is manufactured to the highest standard. However if you find a fault or you are dissatisfied with your Steadyrack for any reasons, please visit our returns page for more information. If you change your mind, you

Why hasn't my whole order been delivered together?

It isn’t uncommon for couriers to split parcels into different consignments if there is more than one carton in a shipment. Your shipment has in this instance. The second consignment of your shipment will be delivered 1-2 business days after the firs

Where do you ship to?

We have warehouses located in Australia, United States, Canada, Europe, and United Kingdom and can ship to almost anywhere in the world. If you are not located in any of these regions, please submit a support ticket and include what you would like to

Where do you ship from?

We have warehouses placed around the world to ship our bike racks as quickly as possible to homes and businesses far and wide. We ship out of Europe, the UK, Canada, the US and Australia. Check out our estimated shipping timeframes and to see if your

How long will my order take to arrive?

Shipping times and deliveries vary depending on your country, region and location. Your estimated shipping delivery time will show at the checkout. However, please keep in mind that these may not take into account courier operating days, public holid

I am interested in becoming a dealer.

Please visit our Become a Dealer page and complete the form and one of our sales team members will be in touch shortly.

Why is shipping so expensive/free in some countries and not in others?

We understand the shipping costs can be prohibitive, and we sincerely apologize for that. We are always working on better shipping solutions that are more cost effective for our customers as we are aware that the current shipping costs are not feasib